For your employees
Find answers in company knowledge
Policies, HR questions or IT guidance: make approved knowledge available where your team works.
CONSULTING & IMPLEMENTATION · ZURICH
Copilot Studio.
More answers.
Less routine.
We build AI agents that answer questions from your company knowledge, prepare requests and hand over to your team when needed.
Copilot Studio Starter from CHF 3,500 excl. VAT
30 minutes · Free · No obligation
Knowledge assistant
Illustrative example
You
How do I submit my expenses?
Knowledge assistant
Photograph your receipt, add it to the expense form and send it to your manager for approval.
Example source: Expense policy · Sample data
Question. Answer. Next step.
Copilot Studio Starter from CHF 3,500 excl. VAT: One internal knowledge agent with one approved knowledge source in one channel, including authentication, answer tests, simple human escalation and handover. Further sources, channels and integrations are quoted separately. We agree the final fixed price and schedule after free scoping. Licences, consumption costs and ongoing support are separate.
Where could your team use a hand?
For your customer service
Prepare support requests
Answer recurring questions, collect the details and hand unresolved requests over to your service team.
For your website and CRM
Move enquiries forward
Clarify what a customer needs and prepare the next step, such as a case in Dynamics 365.
AN EXAMPLE FROM EVERYDAY WORK
A question becomes a clear next step.
Find an answer in the expense policy. Check the source. Hand a special case over to the right team. Explore the three steps.
Knowledge assistant
Illustrative example
You
How do I submit my expenses?
Start with a real everyday question.
Employees ask in their own words. The assistant uses the company content approved for their access.
Illustrative example with sample data. This is not a live agent.
EXPERIENCE FROM OUR OWN OPERATIONS
We also run an agent ourselves.
Theia's Support Agent answers Microsoft questions and hands unresolved requests to our team. We bring this experience of knowledge sources, answer quality and handovers to your project.
See the Support Agent
Clear knowledge. Clear boundaries.
Which knowledge can it use?
We connect approved content, define response rules and test answers with your team before launch.
Who can access what?
We configure sign-in and permissions to match your use case and connected data sources.
When does a person take over?
We agree the limits and hand over unresolved requests with their context. Operations and ongoing review are available.
A look inside Copilot Studio
Your team can maintain instructions and knowledge sources in Copilot Studio. These views from Microsoft Learn show the product interface.
An agent's instructions, model selection and knowledge sources — source: Microsoft Learn documentation
Getting started: describe the agent, have it built, refine — source: Microsoft Learn documentation
From the first question to everyday use.
Understand the task
We clarify the use case, data and feasibility. You then receive a written fixed-price quote with Microsoft licences listed separately.
Build and test
We connect your content, build the agent and test answers and handovers together with your team.
Launch and hand over
The agent goes live in Teams, on your website or in your CRM. We train your team and can continue to run and improve it.
Typically 2–4 weeks from kickoff to production, depending on data sources, integrations and approvals. We agree the scope and schedule before implementation.
Bring one recurring task to a free, no-obligation 30-minute call. We clarify the data, feasibility and your next step.
Book an intro callCommon questions
Copilot Studio Starter from CHF 3,500 excl. VAT: One internal knowledge agent with one approved knowledge source in one channel, including authentication, answer tests, simple human escalation and handover. Further sources, channels and integrations are quoted separately. We agree the final fixed price and schedule after free scoping. Licences, consumption costs and ongoing support are separate.
Typically 2 to 4 weeks from kickoff to production — depending on data sources, integrations and approvals. We put the exact plan in writing in the intro call.
Microsoft's low-code tool for building your own AI agents. The agent is connected to your data — SharePoint, Dataverse, websites, APIs —, gets response policies and then runs in Teams, on the web or on mobile. You don't need your own LLM-ops team for it.
The risk can be reduced, but not argued away: grounding anchors answers in approved content and can show sources, evaluations check quality before go-live, and for critical cases the agent escalates to a human. That is exactly how we build every agent.
Not much: a Microsoft tenant and the content the agent should rely on — SharePoint documents or your website, for example. Sign-in and permissions run via Microsoft Entra ID or external identity providers. Whether your existing licences are sufficient is something we clarify in the intro call.
Yes, on request: monitoring, policy adjustments, new data sources and further development. The agent runs in your tenant and belongs to you — there is no lock-in either way.
LET'S LOOK AT YOUR PROCESS
What would you like to simplify?
We discuss your starting point and the next useful step. 30 minutes, free and without obligation.
Milan Pincar
Managing Partner