Support that solves itself.
The Support Agent is part of our Managed Service. It answers your employees' Microsoft questions with GPT-5.6 and the Microsoft knowledge base, then escalates unresolved cases to our Zurich team.
Your own AI agent — in minutes.
Your agent answers your team's real requests and escalates to our Zurich team when needed — as an integrated part of the agreed Managed Service.
Your own agent, in minutes
You onboard your own support agent — with your brand's name, tone and personality.
GPT-5.6 + Microsoft knowledge included
The agent uses the Microsoft knowledge base and the sources approved for your service scope — for your team's M365, Entra, licensing and how-to questions.
A ticket, not a dead end
If the agent can't resolve it, it creates a ticket. Our team takes over according to the agreed service scope and response time.
From onboarding to the resolved request.
Define the Managed Service
Together we agree the tasks, access, knowledge sources and response times.
Onboard your agent
Give your agent its identity and personality in a few minutes.
Resolve requests
Your employees chat — the agent answers around the clock, in your language.
Escalate
When needed, a ticket is created and our team takes over within the agreed service window.
This is how the Support Agent works in the portal.
From guided setup through the conversation to the ticket overview: these views show the concrete workflow employees and administrators use in the portal.
Sample data, not a customer case. German interface shown. Features and response times depend on the agreed scope.
Measure the Support Agent transparently against your real tickets.
Instead of big numbers, a verifiable offer: let your agent answer your team's standard Microsoft requests — M365 and Windows how-tos, licensing questions, documented known issues. You see the resolution reporting in the portal; whatever the agent can't solve becomes a ticket.
Measured transparently: a request counts as resolved when the answer was accepted or no follow-up was needed within 24 hours.
A Support Agent with operations behind it.
The agent answers and escalates. Our Managed Service handles the agreed operational and support tasks for your Microsoft 365 environment.