Managed Service
Support that solves itself.
Your own AI agent answers your employees' Microsoft questions — powered by GPT-5 and the Microsoft knowledge base, around the clock. Try Standard free for 3 months; Premium adds your own knowledge, stronger models and guaranteed response times.
The Theia difference
Your own AI agent — in minutes.
Other managed services start with an invoice. We start with the solution: your agent answers your team's real requests — try it free for 3 months before you commit.
Your own agent, in minutes
You onboard your own support agent — with your brand's name, tone and personality.
GPT-5 + Microsoft knowledge included
The agent runs on GPT-5 and taps the Microsoft knowledge base — for your team's M365, Entra, licensing and how-to questions.
A ticket, not a dead end
If the agent can't resolve it, it creates a ticket — with a guaranteed response time (Standard < 8 h, Premium < 2 h).
How it works
From onboarding to the resolved request.
Request access
Three details are all it takes — we typically activate your portal access within one business day. Try it free for 3 months.
Onboard your agent
Give your agent its identity and personality in a few minutes.
Resolve requests
Your employees chat — the agent answers around the clock, in your language.
Escalate
When needed, a ticket is created — with a guaranteed response time.
Plans
3 months free. Then fair, per month.
Standard and Premium bring your own AI agent with Microsoft knowledge, your own knowledge, model choice and committed response times. Standard free for 3 months, then cancel monthly.
Part of our Managed Service →SLA times shown as examples; final response times per agreement. Standard free for 3 months, then CHF 290/mo, cancel monthly. Prices excl. VAT.
Our promise
Test it on your real tickets — free for 3 months.
Instead of big numbers, a verifiable offer: let your agent answer your team's standard Microsoft requests — M365 and Windows how-tos, licensing questions, documented known issues. You see the resolution reporting in the portal; whatever the agent can't solve becomes a ticket.
Measured transparently: a request counts as resolved when the answer was accepted or no follow-up was needed within 24 hours.
Start free trial
Request access — in 30 seconds.
Three details are all it takes. We review your request and typically activate your portal access within one business day — 3 months free, no credit card.
Approval typically within 1 business dayReady in a few minutes
Start your 3-month free trial.
No credit card, no risk. Give your agent identity and language — it starts answering your team's Microsoft questions right away.