Dynamics 365
Microsoft Dynamics 365 Field Service
Optimize your field service with intelligent scheduling and mobile service.
Dispatchintelligent scheduling
Mobiletechnician app offline
IoTremote assist & sensors
+20%resource utilization
Dynamics 365 Field Service is a comprehensive solution for managing and optimizing field service operations. From scheduling and route optimization to billing – every process is digitized and automated.
With AI-powered resource scheduling, IoT integration, and mixed reality support, technicians can work more efficiently and achieve higher first-time fix rates. Mobile apps enable offline access and seamless synchronization.
Key Features
What it does
Intelligent scheduling with AI-powered optimization
Mobile app for iOS and Android with offline capabilities
IoT integration for proactive maintenance and remote diagnostics
Inventory management and spare parts tracking
Work order management with skills-based routing
Customer portal for self-scheduling
Mixed Reality Remote Assist for remote support
Typical Use Cases
Installation and commissioning of systems
Inspection and compliance checks
Proactive maintenance based on IoT sensor data
Multi-day service projects with resource scheduling
Business Benefits
12%[1]
of second visits avoided through higher first-time fix rates
Higher technician productivity through optimized dispatch and routing
Reduced travel time and costs
Higher customer satisfaction with precise time windows
Proactive maintenance reduces unplanned downtime
Works Seamlessly With
Microsoft Dynamics 365 Field Service integrates seamlessly with these Microsoft technologies:
Where we deliver Dynamics 365 Field Service
Service offerings where Dynamics 365 Field Service is a primary component.
Licence optimisation
Optimise Microsoft Dynamics 365 Field Service licences and cut costs
Field Service-Lizenzoptimierung: Von Techniker-Lizenzen über Resource Scheduling bis IoT-Integration – wir analysieren Ihre Aussendienst-Anforderungen und reduzieren unnötige Kosten.
Significant savings
Compliance assurance