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    IT support that never clocks off.
    AI around the clock, a Swiss team behind it.

    A managed AI Support Agent for Microsoft 365, Teams and SharePoint. It answers routine questions immediately; complex cases are handled by our Zurich team — with a committed response time.

    Book initial consultation
    WHEN IS THIS RIGHT FOR YOU?

    Three scenarios, one service.

    Your employees keep asking the same IT questions

    Teams settings, SharePoint permissions, password resets — your AI agent answers recurring questions around the clock, without waiting.

    You want IT support, but not an IT department

    What the agent can't solve goes as a ticket to our team in Zurich. Binding response times and a dedicated contact — without filling a position.

    You're not sure your environment is really secure

    Depending on the agreed scope, we manage tenant and endpoint monitoring, patching and your security baseline — with clear responsibilities and reporting.

    HOW IT WORKS

    Three steps. Defined access, clear responsibility.

    1

    We define scope and access

    Together we agree the operational tasks, responsibilities and least-privilege access required for them.

    2

    We onboard operations and the agent

    We configure monitoring, operating routines, knowledge sources and your isolated Support Agent. No password sharing; access is delegated and auditable.

    3

    We operate and support

    The agent resolves recurring questions and opens tickets when needed. Our team handles them and the agreed operational tasks within your service scope.

    HOW WE WORK TOGETHER

    Ongoing operations or a defined project.

    We scope both models transparently. The difference is whether you need ongoing responsibility with agreed response commitments or support for a defined piece of work.

    Managed Service

    Individually calculated

    After scoping, you receive a binding monthly offer for your agreed operations, service window, access and response commitments. Microsoft 365 licences are billed separately.

    • Support Agent with approved knowledge
    • Human escalation to our Zurich team
    • Agreed monitoring and operational routines
    • Role-based, auditable access
    • Reporting and clear responsibilities
    More on the included Support Agent
    PROJECTS & TIME AND MATERIALS

    Billed by effort

    For clearly defined projects or individual tasks. There is no monthly package, SLA, reserved capacity or proactive operation; actual effort is billed at the agreed hourly or daily rate and depends on availability.

    Discuss a project
    TRUST

    Your data stays yours.

    Isolated per customer

    Your own agent instance — no mixing with other customers, no training on your data.

    Hosted in Switzerland

    Microsoft Cloud, Switzerland region. GDPR and revDSG, opt-out for model training.

    Controlled access

    The agent has no blanket admin rights. Operational access is role-based, limited to the agreed scope and auditable.

    Humans, not a black box

    Every escalation lands with a named Theia contact in Zurich.

    FAQ

    Frequently asked questions

    Only the role-based access required for the agreed operational scope. We define it during onboarding, delegate it without sharing passwords and keep it auditable. The Support Agent itself receives no blanket admin rights.

    Your agent instance is isolated per customer. The opt-out for model training and processing according to our privacy notice applies to the whole Managed Service.

    Our team in Zurich. The service window and response commitments are agreed as part of your Managed Service scope.

    We calculate it individually according to operational scope, service window, tenant and endpoint coverage, access, security requirements, response commitments and reporting. After scoping, you receive a binding monthly offer. Microsoft 365 licences are billed separately.

    Yes. We also deliver projects and time-and-materials work. That option has no monthly fixed price, SLA, reserved capacity or proactive operation; actual effort is billed at the agreed rate.

    Yes — the agent works on top of your existing Microsoft 365. If you don't have it yet, our Microsoft 365 setup gets you started first.

    Term and cancellation conditions are set out transparently in your individual offer and contract.
    Newly founded or building IT from scratch?

    We set up Microsoft 365 from scratch — licenses, tenant and security — and run it for you afterwards.

    Microsoft 365 setup

    Ready?

    Your Support Agent is included. We scope operations, access and response commitments with you, then provide a binding monthly offer.

    Book initial consultation

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