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    MANAGED IT FOR SWISS SMES

    IT support that never clocks off.
    AI around the clock, a Swiss team behind it.

    We run your own, isolated AI assistant that answers your team's everyday Microsoft 365, Teams and SharePoint questions instantly. What it can't solve, our team in Zurich takes over — with a binding response time.

    No chatbot without a fallback, no IT provider with a timesheet — an AI agent that escalates to a Swiss team when needed. Without access to your IT environment.

    Book initial consultation
    From CHF 290/month3 months freeNo access to your systemsAI + human supportSwiss hosted
    WHEN IS THIS RIGHT FOR YOU?

    Three scenarios, one service.

    Your employees keep asking the same IT questions

    Teams settings, SharePoint permissions, password resets — your AI agent answers recurring questions around the clock, without waiting.

    You want IT support, but not an IT department

    What the agent can't solve goes as a ticket to our team in Zurich. Binding response times and a dedicated contact — without filling a position.

    You're not sure your environment is really secure

    With Premium we actively manage tenant monitoring, patching and a security baseline (MFA, Conditional Access, backup) — reviewed quarterly.

    HOW IT WORKS

    Three steps. No installation, no permissions in your tenant.

    1

    We set up your own agent

    An isolated agent instance per customer, hosted in the Microsoft Switzerland region. Your data stays yours — no mixing with other customers.

    2

    Your team asks questions

    Sign in with your Microsoft account via Entra ID — we need no passwords and no permissions in your tenant. Productive in under two minutes.

    3

    Escalation to humans

    When the agent isn't sure, it doesn't guess — it opens a ticket at Theia. Our team takes over, visible in the portal, with a response time per your tier.

    Plans

    Two plans, flat per organisation.

    Flat price up to 25 users. Microsoft 365 licenses are billed separately — or we set them up for you.

    More on the Support Agent →
    Recommended
    3 months free
    Standard
    AI support with human escalation
    CHF 290per month · 3 mo. free
    AI agent 24/7 + Theia knowledge base: included
    Connect your own knowledge (uploads, SharePoint, URLs): included
    AI training opt-out: included
    Response time: within 4 business hours (Mon–Fri 08–17)
    Dedicated contact: not included
    M365 tenant + endpoint monitoring: not included
    Monthly patch cycle: not included
    Security baseline (MFA, Conditional Access, backup): not included
    Modern Work consulting: 10% discount
    3 months free trial: included
    Premium
    Plus actively managed service
    CHF 990per month
    Book initial consultation
    AI agent 24/7 + Theia knowledge base: included
    Connect your own knowledge (uploads, SharePoint, URLs): included
    AI training opt-out: included
    Response time: within 1 business hour (Mon–Fri 07–19)
    Dedicated contact: included
    M365 tenant + endpoint monitoring: included
    Monthly patch cycle: included
    Security baseline (MFA, Conditional Access, backup): reviewed quarterly
    Modern Work consulting: 2h/month incl. + 10% discount
    3 months free trial: not included

    All prices per account, excl. VAT. Flat up to 25 users / 25 managed endpoints — above that, a custom quote. Response, not resolution commitments.

    TRUST

    Your data stays yours.

    Isolated per customer

    Your own agent instance — no mixing with other customers, no training on your data.

    Hosted in Switzerland

    Microsoft Cloud, Switzerland region. GDPR and revDSG, opt-out for model training.

    No access to your systems

    The agent works without admin rights in your Microsoft 365 environment.

    Humans, not a black box

    Every escalation lands with a named Theia contact in Zurich.

    FAQ

    Frequently asked questions

    No. The agent lives in the Theia tenant. You sign in with your Microsoft account, nothing more — no permissions in your tenant.

    Your agent instance is isolated per customer. Opt-out switch for model training, processing according to our privacy notice — the same in trial and all paid tiers.

    Our team in Zurich. In Standard within 4 business hours (Mon–Fri 08–17), in Premium within 1 business hour (Mon–Fri 07–19).

    Without cancellation, your account transitions to Standard (CHF 290/month). We'll remind you by email beforehand. Cancel during the trial and no payment obligation arises.

    Yes — the agent works on top of your existing Microsoft 365. If you don't have it yet, our Microsoft 365 setup gets you started first.

    During the trial: anytime. In the first three paid months: monthly. After that: with notice to end of following month. Annual subscriptions: at end of term.
    Newly founded or building IT from scratch?

    We set up Microsoft 365 from scratch — licenses, tenant and security — and run it for you afterwards.

    Microsoft 365 setup

    Ready?

    3 months free trial. Sign in with your Microsoft account, productive in under two minutes.

    Book initial consultation

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