Dynamics 365
Microsoft Dynamics 365 Customer Voice
Collect customer feedback and transform it into actionable insights.
NPSreal-time measurement
Multiemail, web, in-product
CRMlinked directly to cases
Actionalerts on detractors
Dynamics 365 Customer Voice (formerly Microsoft Forms Pro) is an enterprise feedback management solution that lets you systematically collect, analyze, and act on customer feedback. From NPS surveys to detailed product evaluations – all feedback channels are managed centrally.
Seamless integration with Dynamics 365 lets you trigger surveys automatically at different touchpoints along the customer journey and feed the results directly into your CRM processes.
Key Features
What it does
Professional surveys with branching and skip logic
Multi-channel distribution (email, web, QR code, embedded)
Real-time feedback analytics and sentiment analysis
Automatic alerts on negative feedback
NPS, CSAT, and CES tracking
Integration with Dynamics 365 for automated follow-ups
Compliance with GDPR and data protection standards
Typical Use Cases
Post-service satisfaction surveys
Product feedback and feature requests
Event feedback and evaluations
Employee experience surveys
Business Benefits
Higher response rates through optimized surveys
Faster response to customer feedback
Data-driven improvement of the customer experience
Reduced churn through proactive intervention
A closed feedback loop through CRM integration
Works Seamlessly With
Microsoft Dynamics 365 Customer Voice integrates seamlessly with these Microsoft technologies:
Where we deliver Dynamics 365 Customer Voice
Service offerings where Dynamics 365 Customer Voice is a primary component.
Licence optimisation
Optimise Microsoft Dynamics 365 Customer Voice licences and cut costs
Customer Voice-Lizenzen optimal nutzen: Response-Volumen, Forms Pro-Migration und Integration mit Dynamics 365 – wir zeigen Einsparpotenziale bei Umfragen und Feedback-Systemen.
Significant savings
Compliance assurance