Skip to content
    Service

    Customer & Member Platforms

    Manage and engage external stakeholders from one place — members, customers, investors, partners.

    Power Pages + Dataverse as the backbone: self-service portals, membership administration for associations and clubs, location and investor portals, student and alumni platforms. Optionally extended with D365 Customer Service for ticket and service workflows. One central data foundation, governed access, fast self-service features — instead of four siloed systems.

    MVP from 4 weeksMembers · Customers · StakeholdersPower Pages + DataverseMS-certified
    Learn more
    Pharmaunternehmen: 60% schnellere Lead-Qualifizierung
    Technologie-Startup: 45% Reduktion der Customer Acquisition Costs
    Fertigungsindustrie: 30% Verbesserung der Customer Retention Rate
    From real projects

    What this looks like in your world.

    Microsoft Dynamics 365 Customer Engagement

    Die Microsoft Dynamics 365 Customer Engagement Platform vereint Sales, Marketing und Customer Service in einer einheitlichen, cloudbasierten Lösung. Als erfahrener Partner begleiten wir Sie bei der kompletten Transformation Ihrer Kundenbeziehungen.

    Warum Dynamics 365 Customer Engagement?

    In der heutigen digitalen Geschäftswelt erwarten Kunden nahtlose, personalisierte Erfahrungen über alle Kanäle hinweg. Dynamics 365 Customer Engagement bietet die Tools und Intelligenz, um diese Erwartungen nicht nur zu erfüllen, sondern zu übertreffen.

    Unsere Expertise

    Mit über 50 erfolgreichen Dynamics 365 Implementierungen verfügen wir über tiefgreifende Erfahrung in allen Branchen. Von der Strategieentwicklung bis zur Go-Live-Begleitung stehen wir Ihnen als vertrauensvoller Partner zur Seite.

    Features

    Key Features

    • Unified Customer Data Platform
    • AI-powered Customer Insights
    • 360° Kundensicht
    • Omnichannel Customer Service
    • Automatisierte Marketing-Kampagnen
    • Sales Process Automation
    • Real-time Analytics & Reporting
    • Mobile-first Approach
    • Integration mit Microsoft 365
    • Compliance & Datenschutz
    Outcomes

    Your benefits

    • Bis zu 40% Steigerung der Sales-Produktivität
    • Reduzierung der Kundenservice-Kosten um 25%
    • Verbesserung der Customer Satisfaction um 35%
    • Verkürzte Sales Cycles durch Automation
    • Erhöhte Marketing ROI durch bessere Targeting
    • Einheitliche Kundenkommunikation
    • Skalierbare Cloud-Infrastruktur
    • Reduzierte IT-Komplexität
    Our approach

    How we work

    Unser bewährter Ansatz kombiniert Best Practices aus über 50 Implementierungen mit individueller Anpassung an Ihre Geschäftsprozesse. Wir setzen auf agile Methoden und enge Zusammenarbeit mit Ihren Teams.

    Steps

    1
    Discovery & Requirements Analysis
    2
    Solution Architecture Design
    3
    Agile Implementation Sprints
    4
    Data Migration & Integration
    5
    User Training & Change Management
    6
    Go-Live Support
    7
    Continuous Optimization
    Technology stack

    Microsoft & related

    Dynamics 365 SalesDynamics 365 MarketingDynamics 365 Customer ServicePower PlatformMicrosoft TeamsPower BIAzureMicrosoft 365
    Fixed price per phase · code & solution = your property · hypercare 4–12 weeks depending on the engagement model.
    How big, how long, how much

    Typical project sizes

    Orientation, not a quote. Final scope and price are fixed after the Discovery phase — when we both know what actually needs to be built.

    MVP
    4–6 weeks
    1 architect · 1 developer

    1 portal, 1-2 self-service flows

    Most Common
    Standard
    3–5 months
    2-3 devs · architect · PM

    Portal + CRM integration + chatbot

    Enterprise
    6–9 months
    4+ devs · multi-stream

    Multi-brand portals, multilingual, community

    Phase fixed price — decided after Discovery.
    Discuss your project
    Frequently asked

    FAQ

    Anything where an organisation manages external people or companies in a structured way and communicates with them: membership administration for associations and clubs, customer self-service portals, location and investor portals, supplier and partner portals, student and alumni platforms. Technically this is usually Power Pages + Dataverse (+ optionally D365 Customer Service for ticket workflows).

    MVP in 4–6 weeks (1 portal + 1–2 self-service or member flows). Standard implementation 3–5 months. Multi-brand / multilingual / community setups with membership-fee or application workflows 6–9 months. We determine the right tier in a 30-minute scoping call — before any contract.

    Usually Power Pages (CHF 162 / 100 authenticated users / site / month — a cost-effective rate for member and stakeholder portals) or D365 Customer Service Professional (from CHF 40.50/user/month) for service-centric setups, plus Power Automate Premium (CHF 12.10/user/month) for workflows. We review your existing licence estate first — often a reallocation is enough, with no new purchase needed.

    Via Microsoft-certified Power Platform connectors (SAP, SharePoint, Outlook, Teams, common telephony) or custom connectors / REST API integration for proprietary systems (Abacus, Bexio, association membership software, university LMS, etc.). Typical integrations: SAP, telephony, e-commerce, email dispatch, membership-fee invoicing. In the discovery phase we pin down the exact touchpoints.

    Book the “Assess & Advise” engagement model — 1–4 weeks, a vendor-neutral report, and 50% credited toward a follow-on project. You get a sound basis for your decision before you invest.

    A Solution Architect (PL-600 Power Platform Solution Architect Expert) + 1–2 Power Platform developers, depending on project size. For service-heavy setups we add MB-230 (D365 Customer Service Functional Consultant). Optionally a UX designer for customer- and member-facing portals. One dedicated point of contact for the entire project.
    How we work

    Available as

    Five ways to start — from a focused assessment to ongoing support.

    Rapid Delivery
    0.5 – 10 days · from CHF 2k
    Learn more
    Assess & Advise
    1–4 weeks · from CHF 8k
    Learn more
    Full Implementation
    3–12 months
    Learn more
    Managed & Evolve
    ongoing · from CHF 4k/mo
    Learn more
    Training & Enablement
    0.5–5 days · from CHF 2k/day
    Learn more
    30-minute scoping call

    Let's talk about your Customer & Member Platforms initiative.

    30 minutes is enough to clarify scope, tier and effort. We then send an indicative quote — no slide deck.

    Book an appointment

    We use cookies and external services (e.g. Google Maps) to provide you with the best experience on our website. For more information, see our Privacy Policy.