Business-critical CRM operations and continuous development
Medi24
Telemedicine
Multi-year collaboration
A business-critical on-premises CRM solution must be operated reliably and developed in a controlled manner while existing processes and interfaces remain available.
Theia is responsible for the operation and development of Dynamics CRM 2016 On-Premises. This includes Customer Voice, documented APIs and integrations, and traceable development and delivery processes with Azure DevOps.
Multi-year operational and development responsibility for Dynamics CRM 2016 On-Premises
Customer Voice plus documented APIs and integrations within the existing solution landscape
Traceable development and delivery processes with Azure DevOps
Microsoft Dynamics CRM 2016 On-Premises
Microsoft Customer Voice
Azure DevOpsDocumented APIs and integrations
In 2019 there was no official bexio connector for the Microsoft world. BKW runs Dynamics CRM, its subsidiary Engytec kept its accounting in bexio — we built the bridge between them: the first version of our integration, which our current AppSource product grew out of.
The Stiftung Zürcher Kinder- und Jugendheime (ZKJ) received an integrated Microsoft platform combining a Canvas App, Dynamics 365 Customer Service and a Power Page. Business processes, cases and external communication are now centralised and auditable.
For Unicorn Anchor we rolled out Microsoft Dynamics 365 Sales Premium and connected the platform to the customer's website via Azure API Management. Inquiries, leads and web forms now flow directly and in a controlled way into the CRM.