AI & Copilot
Microsoft Copilot Studio
Custom AI agents for your processes — with your data, your rules.
Customagents for your processes
Groundingon your own data
MultiTeams, web, mobile deploy
Guardedresponse policies
Copilot Studio is the low-code tool for building your own AI agents. You connect the agent to your data (SharePoint, Dataverse, websites, APIs), define response policies, and deploy to Teams, web, or mobile — without LLM-ops expertise.
Typical applications: first-level support, internal knowledge assistants, lead qualification, employee FAQs. Grounding anchors answers in approved content and can display sources. Generative answers still require evaluation; critical decisions need human review and escalation in the process.
Key Features
What it does
Grounding in your data — SharePoint, Dataverse, websites, APIs
Grounding and source citations reduce error risk — sources still need verification
Multi-deploy: Teams, web widget, mobile app, directly in Dynamics
Response policies — what the agent may and may not say
Authentication: Entra ID, external IdP
Typical Use Cases
External support chat with escalation to a human
Lead qualification and appointment booking on your website
Customer service agent with case creation in Dynamics 365
Business Benefits
No LLM-ops team required
Fast time-to-production (typically 2-4 weeks)
Grounding, evaluations, and human review reduce hallucination risk
Scalable from proof-of-concept to thousands of requests per day
Works Seamlessly With
Microsoft Copilot Studio integrates seamlessly with these Microsoft technologies:
Where we deliver Copilot Studio
Service offerings where Copilot Studio is a primary component.