Dataverse
Power Platform
Power Pages
Azure
Microsoft 365Verbände & Non-Profit
CAB
Charitable Action for the Blind
Modern, web-based platform replaces outdated MyTime system with user-friendly interfaces and BSV reporting.
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SSO Zürich
Digital Transformation of Member Services
Dental Association of Canton Zurich
Client
SSO Zürich
Industry
Verbände & Non-Profit
Duration
8 months
Team
6 developers, 2 UI/UX designers, 1 product owner
Challenge
SSO Zurich managed over 150,000 members through outdated mainframe systems. Member data was fragmented, self-service options were completely missing, and customer inquiries led to high processing times. The existing system was not scalable and hindered modern customer service.
Solution
Development of a modern member platform with self-service portal, automated document processing, and integrated CRM. Implementation of an API-first architecture for seamless integration with existing systems. Gradual migration of legacy data with zero-downtime strategy.
Project timeline
Kick-off & Requirements Analysis
March 2023Stakeholder workshops, analysis of existing systems and requirements definition
System Architecture & Design
April 2023API-first architecture design, UI/UX design and prototyping
MVP Development
May - July 2023Implementation of core functionalities: member portal, self-service and CRM integration
Data Migration
August 2023Gradual migration of member data from mainframe system
Testing & Launch
September 2023Comprehensive testing, training and go-live of the new platform
Post-Launch Support
October 2023Performance optimization and continuous improvements
Results
1
Significant relief through automated processes
2
Transparent emergency service organization
3
Cloud architecture for flexibility
Technologies
Tags
Digital TransformationSelf-ServiceLegacy MigrationMember Management
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