Canvas app, Customer Service and Power Page for a social foundation
ZKJ
Verbände & Non-Profit
6-9 Monate
3-4 Personen
ZKJ runs complex business processes around children, adolescents and the parties involved. Data and operations were spread across various tools, lists and mailboxes. There was no end-to-end, secure and auditable platform — neither internally nor for communication with external partners.
We built a tailored Canvas App for the daily business processes of the staff. Microsoft Dynamics 365 Customer Service handles case and issue management, with clear ownership and SLA management. A Power Page provides external parties with secure, role-based access to the information and processes relevant for them.
A central platform for internal business processes instead of scattered tools
Structured case management through Dynamics 365 Customer Service
Secure external access via Power Page
Better auditability and data security
Stiftung Andante in Winterthur received an integrated Microsoft platform based on the Dynamics 365 Nonprofit Accelerator and Business Central. Grants, donations, contacts and accounting are managed in a single end-to-end solution.
ChangeKultur, a consultancy active in the social sector, needed a central solution for project, resource and engagement management. Microsoft Dynamics 365 Project Operations was introduced and tailored to the needs of an SME in a non-profit context.
SVIT Schweiz, the Swiss Association of the Real Estate Industry, operated an outdated on-premises Dynamics CRM. The migration to the cloud was intended to enable flexibility, security, and modern features.
Microsoft Power Apps (Canvas App)
Microsoft Dynamics 365 Customer Service
Power Pages
Power Automate
Microsoft Dataverse