Support for Theia Prozessportal
As of: October 2026
How to get help with Theia Prozessportal, what to include in a request, and which services Theia offers separately.
How to reach us
Through the booking page with the topic “Theia Prozessportal”. Choose a free slot there.
Go to bookingWhat to include in a request
- Your organisation and a contact person
- The address of the portal site
- App version and schema version; both are shown on the “Info” card in the portal's setup (visible to site owners)
- What you did, what you expected and what happened, with date and time
- The exact error message and, if possible, screenshots
- Your browser and which optional parts you run: flows for notifications and reviews, AI module
Please do not send passwords or other credentials, and send only the content and personal data we need for the analysis. Our privacy policy applies to your request.
Licence and support
The one-time licence covers your entire Microsoft 365 organisation. See the terms of use for details about usage rights. We agree on support scope and response times separately. We welcome reports of errors and suggestions.
Many questions are answered on the product page: requirements, known limits and frequently asked questions.
Activate the organisation licence
To activate the licence centrally, your SharePoint administrator connects with Connect-SPOService and stores the licence key from Theia in your organisation’s tenant app catalogue.
Set-SPOStorageEntity -Site "<Tenant-App-Catalog-URL>" -Key "TheiaProzessportalLicense" -Value "<License-Key>" -Description "Theia Prozessportal" -Comments "Organisationslizenz"Alternatively, edit the SharePoint page, open the web part settings and paste the key under “Organisationslizenz” (Organisation licence) → “Lizenzschlüssel” (Licence key). Then publish the page. The same key works in all portal web parts in your organisation.
What Theia offers separately
Under a separate agreement, Theia supports you with:
- Introduction: installation, setup, settings, roles and handover to your admins
- Customising to your processes and your site
- Setting up the optional flows for notifications and reviews and the AI module
- Support with an agreed scope and agreed response times
We clarify scope and terms in an intro call, with no obligation. Book an intro call
Microsoft service issues
Your admins can see in the Microsoft 365 admin center whether a Microsoft service such as SharePoint Online or Power Automate has an issue. Microsoft resolves issues with its own services.