From Microsoft 365 migration to continuous IT guidance

At ZAM.care, the collaboration with Theia does not end with a system transition. We completed the move to Microsoft 365 and continue to support the working environment. As CTO as a Service, we also guide technical questions and decisions that go beyond individual applications.

ZAM.care uses Microsoft 365 for daily collaboration. Documents are edited through SharePoint and Teams and synchronised to computers with OneDrive. Several applications therefore work together: a question about sign-in or synchronisation can quickly involve more than one program.

The organisation also needs support with further IT decisions. Cloud offerings need technical assessment, integration questions need discussion with providers, and data protection and information security requirements need to be made concrete. These advisory tasks run alongside daily operations.

The Microsoft 365 migration is the completed implementation in this story. Ongoing support builds on it: Theia helps ZAM.care with technical needs and supports the Microsoft 365 environment, including licensing matters. Contact therefore continues after the rollout.

A support case involving Outlook, OneDrive and Teams on a laptop shows how practical this assistance is. The applications worked in the browser, while the locally installed programs caused problems. The Theia team helped with troubleshooting and signing in again. ZAM.care subsequently confirmed that the applications were working again.

The CTO as a Service role extends beyond this. When another cloud solution was being assessed, Theia assisted with questions about the technical architecture and potential integrations, as well as coordination with the providers involved. ZAM.care therefore has access to technical expertise when preparing decisions too.

For further coordination on data protection and information security, Theia also provided working templates and prepared a draft data processing agreement. These documents complement technical support with a concrete basis for organisational questions in the collaboration.